The presence of third-party parts does not automatically void your warranty or service eligibility, but issues caused by third-party components aren’t covered under Apple’s warranty or AppleCare products. Issues due to parts not qualified by Apple You should also check for additional updates. You can use your backup to reinstall any data or applications. Apple is not responsible for loss, recovery, or compromise of data, programs or loss of use of equipment arising out of the services provided by Apple. It is your responsibility to back up all existing data, software, and programs, and to erase all existing data before receiving services. If we can’t determine the specific version of your macOS, we’ll restore it to the latest update of the originally installed macOS. If we restore your operating system, we’ll install the latest update to your version of macOS.

To learn how to maximize your battery performance, visit /batteries/maximizing-performance. If you’re experiencing an issue with the battery in your Mac notebook, your Mac might not require a repair. We will test your product to determine the final service fee. Your Mac notebook battery might be replaced under warranty, consumer law, or its AppleCare product coverage. We offer this whenever you get service from us or from an Apple Authorized Service Provider.

This is in addition to rights provided by consumer law. We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare product coverage, whichever is longer.

If your Mac needs more repairs within 90 days due to issues caused during service, we’ll make the repairs free of charge. What happens if your Mac needs further repairs? If we identify any issue that isn’t covered under Apple’s warranty, an AppleCare product, or consumer law, or you don’t authorize the repair with payment, we’ll return your Mac with an explanation in the letter. We’ll provide an explanation about the repair in the letter included with your repaired Mac.

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